Feedbacks can help your business to grow. Internet is crowded with information and do a significant impact on customer choice. The 9 out of 10 customers read a review before deciding to purchase. Customer feedbacks are powerful because they come from real people. According to Bright Local’s 2014 Local Consumer Review Survey: • 88 percent of customers trust online reviews as much as personal recommendations. • 88 percent of customers read online reviews to determine the quality of local business.
What is customer feedback?
First of all, customer feedback helps improve products or services. After receiving the feedbacks, the business has an idea of how to improve the product or service and an idea of why potential customers would be willing to buy. On the of that, business learning about customer expectations and needs can positively improve the business. Customer feedback is an insight into what is working well and what is need some improvement. Customer reviews help ensure that product will meet all client expectations and fulfill their needs. Customer loyalty is a crucial factor in the business. The best way to find out if businesses meet customer expectations and do them be loyal to this product is to get their opinion. There are some most important reasons why you should collect customer feedback: • Customer engagement • Understand customer expectations • Product improvement • Evaluate your service work
How business can collect customer feedback?
The information can be collected from different kinds of surveys. It is hard to ask your client to review, because of timing. Try to request them in the order process. AKIS Technology has a solution for your business. It is an employee rating system, each customer after receiving service can put their score from 1 to 5. Staff will be evaluated and know there’s room for improvement. Such rating information can help try to fit the customer’s needs. Some tips when to ask the client about review: - Ask when the customer is happiest - After the service is completed Reviews can help customers get answers before they reach out to your support team. We share with you some ways of collecting customer feedback: • Call you customer • Face to face • Provide live chat support • Online Polls • Facebook reactions • In-App feedback It is important not only to ask for feedback but and categorize them, share feedback with your colleague. The Most Crucial Feedback Statistics: - 15% of users don’t trust a business without reviews. - Best – selling products have a 4.2 – 4.5 rating. - Local business has an average of 39 google reviews. - 89% of customers won’t take action until they read reviews.
How to Use Customer Feedback
There are many ways how businesses can use customer feedback. - Improving customer services: if the customer has a problem getting a service that he/she needs it means that service isn’t helpful. The feedback questionnaire can show where these problems exist. - Adding new products or features: expanding business is hard. After the survey, it is more easier to decide about a new product or program features and make the right decision. If you want to have your business on the top, it is significant to put your customers in the center of business. Customers are the ones who use your products and they know that could work better for them. If your business will fall to meet customers’ expectations, they will find another business. Insights will help not only improve your service but and develop your product and manage customer satisfaction. It is the main key to developing strong relationships with your clients.
Let customers know you care. By asking for their feedback, you’re showing them that you care what they think and want them to have the best experience possible. They will become more loyal to your brand and lifetime value.