Queue Management Products
- Transport and traffic management
- Digital signage
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How does the queue management system work?
The work processes of the retail queue management system can be divided into five steps.
What different types of queuing systems are available?
The most common types of customer flow management and queuing systems are linear queueing and virtual queueing. A linear queue and waiting line management system operates in businesses where customers wait in line to be served. However, intelligent virtual queuing services are invisible and identify customers on their arrival through different means, such as social security numbers or names.
What is the most common type of queuing system?
The most common type of customer queuing system is the electronic queue management system.
What are the basic elements of a queuing system?
A basic work queue management system includes elements such as a software service and customer queue management software, as well as technical equipment such as ticket dispensers, a signage display, workplace keypads, LED displays and sound signals.
How can I improve my queue management solution?
A queue management system is the best way to improve your queue management and customer service. We offer three types of queue management systems: Qmicro, Qset and Qweb. The correct choice will depend on your business type, but in all cases a queue management system will make the queuing process more accessible and less frustrating for customers.
How do you calculate the wait time?
All actions within the smart queue management system are stored in our database. The digital queue system automatically calculates the wait time when the client calls the workplace.
Where are you located?
We are located in the European Union, in Vilnius, Lithuania.
Our address is: M. K. Čiurlionio St. 82
How do I contact your company if my question isn’t answered here?
You can fill a form below or send us an email at: firstname.lastname@example.org, or reach us by phone at: +370 5 216 36 52 or on WhatsApp, Viber, Telegram or Skype.
In what cases would you recommend using Qset?
Qset is the best solution for customer flow management and queuing systems in a business environment. Currently, Qset is the simplest queue management system software to install and use available on the market. All of the Qset configurations are done through a dedicated website in your network, so there is no need for an extra computer dedicated to hosting the Qset digital queue system.
Is it easy to configure the automated queue management system?
You can simply connect to the configuration page through a web browser, where you will find a user-friendly page. This is where you can find the full range of queue management software configurations and make your choice.
Can the ticket dispenser be painted to match our business color?
The ticket dispenser can be painted to the colors of a business or a brand. We will need to know the color in RAL before calculating the additional cost.
Can we rotate the display on the ELEGANT Dispenser to a vertical position?
If you order a vertical screen position, we will provide it but the production may be longer because the horizontal position is standard for our electronic queuing systems. For a vertical screen, we need to make a modification to the enclosure.
What is the difference between the MICRO and Qmicro queue ticket dispensers in terms of their operations and applications?
What is the difference in price between a horizontal and a vertical screen?
Vertical and horizontal screen positions are available for our automated queue management systems at the same price.
Is it possible to connect a DVD player to show a video on the TV display?
A DS player is used for this purpose, which will play the video files added to the device employed for your digital queues.
The DS player is configurable intelligent digital signage system, so you can modify the options and create the design for your displayed info, with the capability to show not only queue info but also videos, photos, text and website details.
Is it possible to have the queue management software keypads for cashiers in another language?
Yes, it is possible. You will receive a table of the related words in English, but you will need to translate it.
How does the traffic management digital queue system work?
Are different types of queues available for different vehicles?
Yes, we have separate systems and queue management software designed for trucks, buses and cars.
Are your products made in Lithuania?
Yes, both the hardware and software for our intelligent queue management systems are made in Lithuania.
How much time will a technician need to install the QMS for the first time?
By using the manuals, a technician should be able to install the QMS in one working day. This may be less, depending on his understanding of the system, and our own engineers can configure the queue management system in a bank or hospital in 1 hour.
What is the production time?
The standard production time is 3-4 weeks, but this can be less depending on the specific requirements for a virtual queue management system.
Do you offer non-standard ticket dispensers?
Yes, we can create non-standard ticket dispensers and kiosk queue management systems depending on client needs.
What integration options are available with the queue management system?
We have done integrations with face recognition systems and boom barriers, and we are always open to new integration options.
Can a barcode reader and ID scanner be included on the ticket dispenser?
Yes, these can be mounted on the ticket dispensers.
Can the branch queue management system software package include multi-language support?
A multi-language option is available, but we will send the terminology to you in English to allow you to translate it into your own language.
Is it possible to identify clients by barcode, magnetic cards or a manual entry system?
We can integrate a magnetic card reader or barcode reader into the kiosk queue management system, and manual entry is also available.
Do you have other customized solutions?
Yes, we have designed display panels, admin systems and seismic data orders for gyms and train stations, as well as queue management systems in a hospital or bank. We are always happy to hear from our clients and aim to design an attractive customer flow management and queuing system solution.
Can diacritic text be included on the tickets?
Yes, we use diacritics in our visitor management systems. On the configuration page, so you design all the text, information and images you want for your digital queue ticket dispenser.
Can names and services be indicated on the ticket dispenser?
Yes, there is a configuration page where the admin staff can edit the settings for the best retail queue management solution.
If you have any questions, concerns, or want to know more about the products - we will answer them all!
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