What is it?

Qset is a full-featured standalone queue management system in a box. Currently, it is probably the simplest way to install and use queue management solutions on the market.

What does it do?

Qset system helps to manage any kind of queue at your local business spot. After purchase, Qset is sent to you by post. Three simple steps and you are ready to improve the waiting experience.

EASY START

Main Advantages

Easy to connect

Depending on your settings you will find inside a ticket printer, keypads, displays, and Qset controller, as well as additional items like cables and supplies

Affordable price

Qset removes the requirements of having the extra computer to host Qset

Simple installation

Currently, Qset is probably the simplest way to install and use queue management solution on the market

Centralized

You can centralize Qset and manage them from one place, see statistics and etc


Qset cloud features

4 different sets

There is a possibility to choose a queue management set according to your business type

Real time data

If you connect at any time of the day, the system will show you real - time data from your Qset

Statistical reports

The system generates a quantitive report. You can choose to receive it each day, once per week, once per month


Custom TV screen layout

We made it very easy to adjust the TV screen layout to your needs. Besides few standard layouts, you can manage it yourself.

Alert messenger

The system is designed to send you notifications when a certain condition is reached. You can decide on the conditions.

How to pick a set?

Meet our clients to decide which set fits your business model

Grocery store

Kate


Best fit

LIVE queue

Her business model

Kate manages an express M&S store. It is a small grocery store for quick, basic shopping (lunch sandwich, smoothie, basic home things, etc.). The store has three cash desks. All of them are open during rush hours and are very crowded.

Solution for Kate

Kate’s choice - LIVE queue set. All of the cash desks are offering the same service, so we organize one live queue for all of the free. In this case, the waiting is fair for each customer. When a cash desk is free, the next customer is called to come to that desk.

Bakery

Julien


Best fit

Virtual queue

His business model

Julien owns the bakery for 10 years now. It is a family business. His recipes are perfect and the bakery shows good results. Yet the customer flow is very uneven, and in the rush hours, the bakery is overcrowded.

Solution for Julien

We suggest you install Virtual Queue. The customer is called to the cash desk by the number he was attributed to, in the meantime, other customers are free to wander around. Best for one cash desk providing same/one service.

Pharmacy

Olivia


Best fit

Multiple queues

Her business model

Olivia works at Sone’s pharmacy. There are a lot of different kinds of customers – elderly people, sick people, customers with prescription drugs, pregnant women. She wants to suggest to her boss to install a queueing system to organize this disorder.

Solution for Olivia

Best for Olivia - Multiple Virtual Queues. Customers are sorted into categories and guided to corresponding cash desks (daily drugs & cosmetics; prescribed medicine; pregnant & elderly). Two main advantages – we separate customer flow and create priority options for emergency cases.

Pizzeria

Stefano


Best fit

Call by number

His business model

Stefano works in a pizzeria, that has this special serving system, when a pica is ready the cook shouts the number and a customer comes to get his pica. The problem is, that the cook speaks only Italian. Tourists are not very happy with it.

Solution for Stefano

Call By Number set it is! A customer that has ordered a product is attributed a number. So when that product is ready you are called to take your order. This solution is mostly used in restaurants, fast-food chains, places where order takes some time to prepare, while barista can take other orders.

Sets

You can choose from four different set combinations made ready to order as a boxed solution

For example, you have few cashiers. When the cashiers are ready to welcome new customers, they can display their availability of them via TV screen by pressing a keypad button.

Places where you have a live queue:

  • Stores with little space for the store cashiers
  • Airport

Solution includes

1HD TV output

3Keypads

The virtual queue is used in places where customers can do something useful while waiting. For example, surf the shelves with attractive offerings.

Places where you have virtual queue:

  • After-sales service
  • Small shop
  • Effective product service
  • Pharmacy

Solution includes

1HD TV output

3Keypad

3Displays

1Printer

Multiple queues are used in places where you have a range of different services and your goal is to optimize customer service and waiting time. For example post service with the functions of withdrawi ng or send the goods.

Places where you have multiple queues:

  • Post services
  • Warranty services
  • Bank branches

Solution includes

1HD TV output

6Keypads

6Displays

1Printer

Call by number is used in places where you need few minutes to prepare a client order. The customer has a check with the order number printed on it. When the order is ready worker just has to dial a number of the order with the remote and number will appear on display.

Places where you have call by number queue:

  • Gas stations
  • Fast food restaurants
  • Warehouses

Solution includes

1HD TV output

1Keypad

Qset FAQ

1. Why you recommend to use Qset?

Qset is the last - generation cloud - based solution for queue management and business monitoring. Currently, Qset is probably the simplest way to install and use queue management solution on the market. All of the Qset configuration is done through a dedicated website in your network, which removes the requirements of having an extra computer to host Qset.

2. How Qset must be connected?

Qset and ticket printer must be connected to a local network. Qset has 6xRS485 sockets used to connect displays and keypads. If you have more than 6 displays and keypads you can use the hub extender. 1xHDMI to connect TV or monitor to show information about queue, date, and time. Please note - you must have your own TV set!

3. Which ticket printers are used with Qset?

Ticket printers without built - in computer for example MICRO, LITE (5 or 10 button), NEO (12" LCD, 4 or 8 buttons).

4. Features of Qset?

  • Easy to set up.
  • Ability to manage all of the hardware settings from one place.
  • Ability to customize ticket designs.
  • Unlimited amount of queues (if touchscreen dispenser is used).
  • Ability to create custom dispenser hierarchical menus (for touchscreen dispensers only).
  • Can operate using two principles: Local and Cloud.
  • Media for digital signage.
  • Local simple statistics (workplace name, served tickets, and average service time).
  • Local web configuration of Qset.
  • Ticket priorities and prefixes.
  • Custom ticket ranges for queues.
  • Ticket limits per day for each queue.
  • Web client for calling and registering new tickets.
  • Ability to detect the hardware.
  • Firmware auto - update.

5. How to enter configuration site of Qset?

To enter the configuration site, first, you must connect the Qset controller to your local network. After doing so, launch the Q-Set Discovery application (alternatively you can just type qset/ in a web browser of any computer in the network).