What is it?

Qweb is full-featured queue management system with administrator and customer portals. It is highly customizable product, supporting complex service algorithms, developed for enterprise.

What does it do?

Qweb, besides of managing queue systems, also provides detailed info and analysis. It reacts and changes based on real-time data, which you can manage through web-based platform.

MAIN ADVANTAGES

All connected

The Qweb is a versatile and reliable queue management system designed to improve and facilitate customer service in various institutions, establishments which provide customer oriented services. System is flexible in configuration and supports wide variety of AKIS hardware components.

Quick access

Web based components of the Qweb eliminate the need to install additional software for the managers, administrators, operators and other users of the QMS. Whole management of the system is performed through dedicated website.

Optimal

Qweb can be used in banks, insurance companies, health care establishments, government institutions and other type of business or establishment.

Centralized

Architecture of the Qweb supports easy centralization of multiple locations. Set of the queue processing algorithms developed having in mind fast, reliable and autonomic customer service gives greater cost efficiency and ease business management.

FEATURES

Web-based

Centralized management and administration using web browser.

Easily shared

Ability to publish real time information on the webs about number of visitors waiting in each branch for each service.

Flexible

Ability to develop additional customized modules and statistical reports


Custom layout

Make your custom template and customize your content on TVs.

Changes on the fly

Changes made to configuration of the Qweb is applied on the fly.


Unlimited

Unlimited branches and workspaces.


Reports

Ability to develop additional customized statistical reports.

Instant

Set of instant report generation tools. Dedicated page for monitoring actual queue state in real-time.

Alert messenger

Inform customer via SMS, email about the forthcoming time of a call.

Qportal

An online-based booking system that provides enormous advantages to the client and business owners. Qportal will group in one place all bookings, the availability calendar and synchronize it all with existing queue system.

Parameters:

  • SMS, E-mail confirmation
  • Multilingual
  • Integrated reservation

WEB interface

A dedicated website allows you to perform all the management operations of the system easily. Configuration of the system is very flexible and supports a wide variety of AKIS hardware components.

Parameters:

  • Interface WEB
  • Database MS SQL, Firebird
  • Development Stable
Classic

The ticket dispenser Classic has a modern, ergonomic design and will fit to any interior. The powder coating saves metal enclosure from scratches and other external impacts. Enclosure can be painted in any color from the RAL palette. Standard enclosure color is gray.

Features:

  • Built-in PC based computer
  • OS: Windows 10 Home/Pro
  • Build-in 17" LCD touch screen
  • Build-in fast thermal printer
  • Can have a built in speaker
  • Service selection through the virtual client menu shown on the touch screen
  • Support for wide variety of custom features (software)
  • Communication over TCP/IP
  • Customizable client menu design
  • Modern and ergonomic enclosure design
  • Can be used as information kiosk
  • Dimensions 185 (D) x 408 (W) x 1287 (H) mm

The ticket dispenser Elegant has a modern, ergonomic design and will fit to any interior. Enclosure is made of aluminum and has silver metallic color with black stripes on both sides.

Features:

  • Aluminum enclosure
  • Either built-in PC based computer
  • Built-in 19" LCD touch screen
  • Built-in fast thermal printer
  • Service selection through the virtual client menu shown on the touch screen
  • Support for wide variety of custom features (software)
  • Communication over TCP/IP
  • Customizable client menu design
  • Modern and ergonomic enclosure design
  • Can be used as information kiosk
  • Dimensions 320 (D) x 460 (W) x 1330 (H) mm

The ticket dispenser LITE is suitable for the service halls with a small to medium workload. Provided services/operations can be distributed through up to 5 buttons or up to 10 buttons, depending on the version of the dispenser. Thanks to modern and ergonomic design of the ticket dispenser enclosure, it will fit to any interior. Standard color is silvery white.

Features:

  • Communication over TCP/IP
  • 5 or 10 push-buttons keypad versions
  • Fast thermal printer with cutter
  • Modern and ergonomic enclosure design
  • Small size
  • Configuration through Web interface
  • Easy to deploy, use and maintain
  • Comes with or without floor stand, depending on the variant
  • Dimensions 270 (D) x 140 (W) x 150 (H) mm

The ticket dispenser NEO is suitable for the service halls with a small to medium workload. Services/operations provided by an establishment are presented on the LCD as a set of virtual buttons. Thanks to modern and ergonomic design of the ticket dispenser enclosure, it will fit to any interior.

Features:

  • Communication over TCP/IP
  • 12 inch color LCD touchscreen
  • Build-in fast thermal printer with cutter
  • Configuration through Web interface
  • Modern and ergonomic enclosure design
  • Small size;
  • Easy to deploy, use and maintain
  • Comes with or without floorstand, depending on the variant
  • Dimensions 306x208x150 mm

DIGITS PLUS

Main display DIGITS PLUS is designed to be used with the QMS AKIS system. The main purpose of the display is to show ticket number (3 digits) of the summoned customer, number of a room or workplace (2 digits) to which customer is being summoned and an arrow pointing in the direction of the room or workplace. DIGITS PLUS display is made in segment LED technology.

Features:

  • Information capacitance 3 + 2 digits and an arrow
  • LEDs available in 3 colors (red, green, blue)
  • Long life and energy efficient LEDs
  • Aluminum enclosure
  • Modern and ergonomic enclosure design
  • RS485 interface
  • Dimensions 33,5 (D) x 597 (W) x 143 (H) mm

Main display MATRIX PLUS is designed to be used with the AKIS Technologies queue management system. The main purpose of the display is to show ticket number (up to 3 digits plus numeric or letter prefix) of the summoned customer, number or name of a room or workplace (up to 3 digits or name equivalent in information capacitance to 3 digits) to which customer is being summoned and an arrow pointing in the direction of the room or workplace. MATRIX PLUS display is made in RG dot-matrix LED technology. A variant of MATRIX PLUS display is also capable of showing information in 2 different colors (red only or red/green).

Features:

  • Information capacitance 16 x 64 pixels (up to 3 digits plus numeric or letter prefix for ticket number or name/number of a workplace)
  • Dual-color RG LEDs if the display is MATRIX PLUS that supports two colors (red and green)
  • Text information compatible, various fonts
  • Long life and energy efficient LEDs
  • Anodized aluminum enclosure in black color
  • Slim and ergonomic enclosure design
  • RS485 interface
  • Dimensions 28,5 (D) x 568 (W) x 150 (H) mm

DIGITS

Workplace display DIGITS is designed to be used with the AKIS Technologies queue management system. The main purpose of the display is to show ticket number (3 digits) of the summoned customer or numerical name of a workplace. DIGITS display is made in segment LED technology. The segment LEDs are long life and energy efficient. Display can come with our without mounting tube and either with or without signboard for displaying the workplace number.

Features:

  • Information capacitance of 3 digits
  • LEDs available in 3 colors (red, green, blue)
  • Long life and energy efficient LEDs
  • Aluminum enclosure
  • Modern and ergonomic enclosure design
  • RS485 interface
  • Dimensions 33,5 (D) x 317 (W) x 143 (H) mm

Workplace display MATRIX is designed to be used with the AKIS Technologies queue management system. The main purpose of the display is to show ticket number (up to 3 digits plus numeric or letter prefix) of the called customer or workplace name/number to which customer is being summoned. MATRIX display is made in RG dot-matrix LED technology. LEDs of type RG are capable of showing information in 2 different colors (red, green or both, depending on the variant of the display). Display can either come with or without mounting and with/without square or wide signboard for displaying workplace number.

Features:

  • Information capacitance 16 x 32 pixels (up to 3 digits plus numeric or letter prefix for ticket number or name/number of a workplace)
  • Dual-color RG LEDs (red, green or both)
  • Text information compatible
  • Various fonts
  • Long life and energy efficient LEDs
  • Anodized aluminum enclosure in black color
  • Slim and ergonomic enclosure design
  • RS485 interface
  • Dimensions 28,5 (D) x 324 (W) x 150 (H) mm

Workplace display COLORS is designed to be used with the AKIS Technologies queue management system. The main purpose of the display is to show ticket number (up to 3 digits plus numeric or letter prefix) of the called customer or workplace short name/number to which customer is being called to. COLORS display is made in RGB dot-matrix LED technology. LEDs of the RGB type are capable of showing information in 3 different colors (red, green or yellow). The RGB dot-matrix LEDs are long life and energy efficient. Display comes in slim anodized aluminum housing in black color.

Features:

  • Pixel resolution of 32 x 16 pixels (up to 3 digits for ticket number)
  • Ability to use different colors for each digit
  • Long life and energy efficient LEDs
  • Anodized aluminum enclosure in black color
  • Slim and ergonomic enclosure design
  • RS485 interface
  • 7 different colors if using Qset (Red, Green, Yellow, Blue, Cyan, Magenta, White)

Keypad 3B

Workplace keypad 3B is designed to manage customer flow in the assigned queue(s).This type of workplace keypad is usually used when there is no need in extra functionality or there is no possibility to use computer with a keypad application at the workplace, or for security reasons. Workplace keypad communicates with the AKIS Technologies queue management server application either wirelessly through WiFi or through RS485 interface, depending on the version of the keypad. Keypad has membrane keypad with 3 functional buttons and segment LED screen. Workplace keypad is easy in use.

Features:

  • Either WiFi or RS485 interface (data and power over single cable in this case)
  • Call of a client by their registration order in a queue
  • Change status of a called customer to served or absent
  • Segment LED screen
  • Ticket number of a called customer is shown on LED screen
  • System messages shown on LED screen
  • Support for Call booking option
  • No need to have a PC at workplace
  • Powered by 2 AA batteries

Workplace keypad 16B is a multi-functional device designed to manage customer flow in the assigned queue(s). This type of workplace keypad is usually used when there is need in functionality and there is no possibility to use computer with a keypad application at the workplace or for security reasons. Workplace keypad 16B has three versions, one that communicates with the AKIS Technologies queue management server application through TCP/IP protocol on local area network, other that communicates with the AKIS Technologies queue management server application through CAN/LAN protocol on local area network and last one that communicates through CAN protocol. The workplace keypad 16B is capable of controlling workplace LED display, which is connected into separate output socket. Keypad has membrane keypad with 16 buttons and LCD screen. Workplace keypad 16B is intuitively easy to use.

Features:

  • Either connection over TCP/IP with DHCP support, connection over CAN/LAN with DHCP support or communication over CAN BUS
  • Authentication in the QMS through a user code
  • Information LCD display
  • Call operation performed on a next client in a queue or selected by a ticket number;
  • Ticket number of a customer being currently serviced and a next in a queue are shown on the - LCD display
  • Information on queue size
  • Registration of a customer directly at the workplace
  • Perform forward, delay operation on called customer
  • Information LED indicator
  • Compatible with Cyrillic alphabet
  • External power supply unit

Workplace keypad LCD is designed to be used with the AKIS Technologies queue management system. It is a device designed to manage customer flow in the assigned queue(s).This type of workplace keypad is usually used when there is no need in extra functionality or there is no possibility to use computer with a keypad application at the workplace, or for security reasons. Workplace keypad communicates with the AKIS Technologies queue management server application wirelessly connecting to your network. Keypad has 7 inch touchscreen display and is easy to use.

Features:

  • Wireless data transmission
  • Has two variants one for customer feedback, other for client calling
  • Call of a client by their registration order in a queue (if the variant is Client calling)
  • Change status of a called customer to served or absent (if the variant is Client calling)
  • Register ticket in desired queue (configured) (if the variant is Client calling)
  • 7 inch LCD IPS touchscreen display
  • Ticket number of a called customer is shown on screen
  • System messages shown on screen
  • No need to have a PC at workplace
  • Rechargeable using power adapter (included)

It is possible to add one/all of these modules:

Qmedia

Extra app that helps to organize TV display layout, insert or delete content, play advertisement, create playlists and manage all TV display content.

Qportal

Cloud service, that provides all real time data gathered from your Queue management system.

Feedback

Additional equipment, that provides possibility to rate sale managers and gather feedback for customer service.

If you wish to add/purchase separately this/these modules, please contact our manager to get more information.